Shipping Policy

Shipment in Italy, Germany, Belgium, Luxemburg in 4-5 working days

Refund Policy

The seller is responsible for any defect in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law. 2. If the buyer has entered into the contract as a consumer, that is any natural person who acts on the site for purposes unrelated to any business or professional activity carried out, this guarantee is valid on condition that the defect occurs within 30 days from the date of delivery of the products; the buyer makes a formal complaint regarding the defects within a maximum of 40 days from the date on which the defect was recognized; that the online return form is correctly filled in. 3. In the event of non-compliance, the buyer who has entered into the consumer quality contract will have the right to obtain the restoration of the conformity of the products, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to to the disputed goods and the consequent refund of the price. If defects are found, the customer must, in order to obtain the replacement of the product, send the same product for evaluation to: Palmeri Agricultural Company Breitschmid-Heiniger s.r.l. family Contrada Bochini- Fiumarella s.n.c. 96012 Avola (SR) 4. The return costs for defective products will be borne by the buyer, in case of replacement due to non-compliance, the cost is borne by the seller.

Cancellation / Return / Exchange Policy

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. 2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the term of 30 days starts from the date of receipt of the last product. 3. The user who intends to exercise the right of withdrawal from the purchase can send an email, indicating the order number and user name, to: 4. The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014. obligatory. 5. The goods must be returned to: Palmeri Agricultural Company Breitschmid-Heiniger family s.r.l. Contrada Fiumarella-Bochini s.n.c. 96012 Avola (SR) 6. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will reimburse the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs. 7. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer demonstrates that he has returned the goods. 8. The right of withdrawal will not apply in the event that the services and products of Cantina Palmeri are included in the categories of art. 59 of Legislative Decree 206/2005. 9. The site will reimburse using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the refund.

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